CASE STUDY

Neighborhood Choice

This case study demonstrates how HashOne Global helped a financial service provider – Neighborhood Choice – add more functionality to their website. Our team also aided in integrating CRM for their lending services.

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Introduction

Neighborhood Choice is a financial services company in Georgia offering financial and insurance services to clients. The company is known for its easy loans, financial advice, and insurance guidance. Apart from that, its services include cash checking, bill payments, Western Union, and more.

    Problem Statement

    Neighborhood Choice is a financial services company in Georgia offering financial and insurance services to clients. The company is known for its easy loans, financial advice, and insurance guidance. Apart from that, its services include cash checking, bill payments, Western Union, and more.

    • Lack of a fully functional website.
    • No CRM integration for insurance and loans.
    • Low conversion

    To deal with all these issues, they reached out to our resourceful team at HashOne Global.

    Solution

    Our client requested an overview of their website to assess the changes and updates it required. After a thorough analysis and elaborate discussions, we proceeded with a complete website update. Our team performed the following actions:

    • Added functional uses like quote requests imported over email host.
    • Incorporated an appropriate CRM system into their services
    • Improved the overall site structure.

    Implementation

    Our hard work paid off as the added functionality allowed Neighborhood Choice agents to respond hassle-free to the quotes. The CRM further helped their team to automate tasks without manual handling.

      Results

      Our client not only experienced a visible difference in their web traffic but also received more service requests than ever before. The CRM created a better project management flow for Neighborhood Choice, as they focused more on offering quotes, leading to conversions. Currently, Neighborhood Choice is in talks with HashOne about an API development that allows their consumers to quote and bind specific online products without dealing with one-on-one agent interactions.

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